Terms of Use

These Terms and Conditions describe the rules that apply when you use Maximal Wins. They set out the relationship between us and our players, covering account use, deposits and withdrawals, promotions, and how disputes are handled. By registering an account or using the platform you accept these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share your password or account access with others. You must notify us immediately if you suspect unauthorised activity. We may restrict, suspend or close accounts where we reasonably suspect fraud, multiple accounts, bonus abuse, money laundering, underage activity or use from a restricted location.

Eligibility requirements

Only persons who meet our eligibility criteria may register and play. Accounts must be opened in a real name and with truthful personal information. We may refuse registration or close accounts where eligibility cannot be confirmed. You must be of legal age to gamble in your location and meet any other applicable requirements shown during registration.

Acceptable platform use

You must use the site and services lawfully and in good faith. Prohibited conduct includes attempting to manipulate games, interfering with other users, exploiting system errors, colluding with others, or using automated tools to access the service. Any attempt to bypass limits, terms or security may lead to account closure and forfeiture of balances.

General bonus and promotion rules

Promotional offers are subject to specific terms published with each promotion. Only one welcome offer per person, household or address is permitted unless stated otherwise. Bonuses and free spins may carry wagering requirements, game restrictions, maximum bet limits during rollover and expiry dates. We reserve the right to withhold, cancel or reclaim bonus funds and related winnings where we detect abuse, fraud or breach of the promotion terms.

Deposits and withdrawals

We support a range of payment methods for deposits and withdrawals as shown in the cashier. Minimums, maximums and processing times depend on the chosen method and may be displayed when you make a transaction. We do not charge fees for deposits, though third-party fees or currency conversion charges may apply.

Verification and checks

Before processing withdrawals we may require identity and verification documents, proof of address and proof of payment method. These checks are standard and intended to protect your account and comply with our policies. We may delay or decline a withdrawal until verification is satisfactorily completed.

Dispute resolution

If you have a complaint please contact customer support. We aim to resolve disputes promptly and fairly. If you remain dissatisfied after contacting support you may escalate the matter through the channels we provide. We will retain records of disputes and outcomes in line with our internal procedures.

Updates to terms and conditions

We may update these terms from time to time. When changes are made we will publish revised terms on the site and, where appropriate, notify account holders. Continued use of the service after publication of changes constitutes acceptance of the updated terms. If you do not accept changes you should close your account and stop using the service.