Responsible Gambling

At Maximal Wins we take safer play seriously. We want everyone to enjoy gaming in a way that stays controlled and fun, so we provide practical tools, clear guidance and direct support to help you manage your activity and protect your account.

Player protection principles

We promote responsible play by putting practical controls in place and by making help easy to find. Our approach focuses on prevention, early intervention and clear options for customers who want to limit or pause their play. We respect privacy and handle requests confidentially.

Activity-control tools

You can manage your account activity using built-in controls or by contacting our support team. Typical options include deposit limits, loss limits, session reminders and cooling-off periods. If you need a specific arrangement, contact [email protected] and our team will assist.

Deposit limits

Set a daily, weekly or monthly deposit cap to keep spending within comfortable levels. Limits can be increased or decreased, but increases are subject to a short cooling-off period to help prevent impulsive changes. We recommend choosing limits you can stick to and reviewing them regularly.

Loss limits

Loss limits let you cap net losses over a chosen period. If you hit your limit, further play will be restricted until the limit resets or you decide to change it. This tool helps control volatility and keeps play aligned with your budget.

Time limits and session reminders

Use session timers and reality checks to avoid extended play. You can set automatic reminders to notify you after a set session time or at regular intervals. These prompts are useful for staying aware of how long you spend playing.

Self-exclusion and account breaks

If you need a longer break, you can request a temporary account suspension or a self-exclusion period. Self-exclusion options range from short cooling-off periods to longer blocks. During exclusion your account will be closed to play and promotional communications can be halted on request.

Signs of problematic behaviour

Look out for warning signs such as chasing losses, neglecting responsibilities, borrowing to fund play, hiding activity from others, or feeling unable to stop. If you notice any of these signs in yourself or someone you care about, take action early and seek support.

Tips for maintaining control

Set clear budgets and stick to them, use deposit and loss limits, take regular breaks, avoid gambling when stressed or under the influence, and keep activity visible to a trusted friend or family member. Treat gaming as entertainment with a defined cost rather than a way to make money.

Professional help and support

If you need additional assistance, contact [email protected] and we will point you to appropriate resources. Professional help is available from counselling and support organisations that specialise in gambling-related problems. Reaching out for advice is a positive first step.