Contact our team
Need help? Our support team at Maximal Wins is ready to assist with account questions, verification, deposits, withdrawals, technical issues, or general feedback. You can reach us through quick live chat, email or phone for prompt, practical help. Support is available 24/7 and in English, with additional language options depending on channel. We aim to respond clearly and keep you informed while we resolve your request.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email - typical reply within 1-2 hours) |
| General enquiries | [email protected] (non-urgent queries - reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner team - response within 48 hours) |
| Phone | +44 20 7946 0958 (voice only) |
| Working hours | 24/7 (chat priority) |
Email Support
Email is the preferred contact method for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and include your account name, recent activity, and up-to-date contact details to avoid processing delays. Providing attachments (ID, proof of address) in the first message speeds verification and helps us resolve matters faster.
Contact Form
Response Time
Our support team aims to reply promptly. Most inquiries are answered within one business day, while more complex issues may take longer depending on their nature and could require extra checks or documentation. Simple questions are often resolved within a few hours, and we’ll update you if we need more information or additional time to investigate.
Feedback
Tell us what you think - your feedback, suggestions, or ideas help improve the site. We review every message carefully and use what we learn to refine promotions, fix issues, and make the experience smoother for everyone. Please share thoughts on games, payments, support, or any feature you'd like to see; your input directly shapes future updates.